Customer Service
Customer service is crucial, especially with such advanced applications. This is something that DealMachine has heavily invested in, with a skilled and committed team of people working hard to ensure our customers’ needs are taken care of as quickly and efficiently as possible. In fact, amongst our members, this is a common point of praise, with investors even calling out our reps by name in their reviews. We have an in-app chat function where you can get help in less than 5 minutes, and I know our team does a fantastic job of handling support tickets and bugs.
I have inside knowledge of how dedicated our team is to our customer's success. I don’t have the same understanding of what goes on behind the scenes in PropStream, but I have my own experience of being a “customer” within their app, and I can see app reviews.
Unfortunately, I ran into some issues with PropStream’s chat support. Despite trying several times, I was only met with a spinning wheel, and the chat never loaded, even after waiting for several minutes. As a result, I had to call their phone support, which, to their credit, was friendly and helpful. I was able to cancel my free trial over the phone with no hassle.
At the time of updating this review, DealMachine takes this category by a long shot. PropStream reviews are at 3.3 stars on the App Store, with 146 reviews. They have similar numbers on Google Play Store, with 3.5 stars and 139 reviews. DealMachine, on the other hand, has 4.8 stars with over 4,900 reviews on the App Store. On Google Play Store, DealMachine has 4.8 stars with over 1,800 total reviews. Those numbers speak for themselves.
Conclusion
If you’ve read this far, you probably have a good sense of how these two apps compare. Let me break it down for you:
Driving for Dollars functionality is strong in both PropStream and DealMachine. DealMachine’s additional features, like Planned Route Mode and Virtual Driving for Dollars, give it an edge by adding more speed and convenience. PropStream’s driving feature is reliable, smooth, and easy to use without much guidance, and it does provide slightly more property data upfront. However, DealMachine’s driving features feel more fine-tuned and efficient, making it the better option for investors who want added control and faster results.
In List Building, both apps are closely matched. PropStream offers a wider range of filters, giving it a slight lead in terms of data specificity. However, DealMachine's ability to draw custom shapes on the map for pinpoint targeting adds another layer of precision that some investors will find invaluable. This feature gives DealMachine the flexibility to build lists with more granular control.
When it comes to Lead Management, DealMachine pulls ahead slightly. While both platforms offer similar core functions, DealMachine provides more customization options and a global search function, making it easier to navigate and manage large lead lists. The Team Management features are also more advanced in DealMachine, giving users better oversight of their drivers and team members.
Marketing Outreach is another clear win for DealMachine. While PropStream offers unique features like website creation and email campaigns, DealMachine excels with its more detailed mail tracking system, including a mail queue, issue alerts, and automated multi-step mail campaigns. Additionally, DealMachine’s introduction of Unlimited Contact Info eliminates the need for skip tracing and provides all owner information instantly, with no extra cost. These features give DealMachine users a comprehensive toolset for managing and executing their outreach.